ADA Platform Technology Privacy Policy

LAST UPDATED: August 6, 2019

ADA Platform Technology (ADAPT) respects the privacy rights of our users and recognizes the importance of the information we collect about you. Please note that if you use ADAPT Services as part of an entity or organization that has an agreement with ADAPT (such as your employer), and that organization enters into an agreement directly with ADAPT, or if you enter into an agreement directly with ADAPT, the terms of that agreement will control any inconsistency between such an agreement, and the Privacy Policy outlined below.

Information You Provide to Us

We collect information you provide directly to us.  For example, we collect information when you register with any ADAPT Services (e.g. AdaptDocs Wills and Trusts, etc.) for an account, create or modify your profile and online account, access and use ADAPT Services (including but not limited to when you upload, download, collaborate on or share files or other information), participate in any interactive features of ADAPT Services, participate in a survey, contest, promotion, sweepstakes, activity or event, make a purchase, apply for a job, request customer support, communicate with us via third-party social media sites or otherwise communicate with us.

The types of information we may collect directly from you may include your name, username, email address, postal address, phone number, information about your data storage preferences, employer’s name, job title, transactional information (including services purchased or subscribed to and billing address) as well as any contact or other information you choose to provide. We also store the files and other information that you upload or provide ADAPT Services (“Content”) in order to be able to provide you with the features and functionality of the ADAPT Services.

You agree not to upload and/or collaborate Protected Health Information, as defined under the Health Insurance Portability and Accountability of 1996 Act, as amended (“HIPAA”), or any other personally identifiable information, that you don’t want ADAPT to have, and that will be handled as provided in this Privacy Policy.  ADAPT disclaims all liability for the sharing, disclosure, or storage of such Protected Health Information, and other personally identifiable information.


Information We May Collect Automatically When You Use ADAPT Services

When you access or use ADAPT services, we may automatically collect information about you, including the following:

Usage Information: We monitor user activity in connection with the ADAPT Services and may collect information about the applications and features you use, the pages you visit, the names and number of occurrences of interviews you run, general design choices you make, the sizes and names of the files or folders you upload, and download, or access while using the ADAPT Services, the Content you access and any actions taken in connection with the access and use of your Content in the ADAPT Services.

Log Information: We log information about you when you access and use the ADAPT Services including your internet protocol (“IP”) address, access times, browser type and language, internet service provider (“ISP”), the pages that you visit, the Content you use and the uniform resource locator of the webpage you visited before navigating to the ADAPT Services.

Device Information: If you access the ADAPT Services from a mobile device, we collect information about the device, including the hardware model, operating system and version, unique device identifiers, mobile network information (as allowed by the mobile network) or platform information (as allowed by the specific platform type).

Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, which may include saving cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve the ADAPT Services and your experience, customize your experience and preferences, potentially allow you to access and use the ADAPT Services without re-entering your member or user identification and/or password, understand which areas and features of the ADAPT Services are most popular and count visits. We may also collect information using web beacons (also known as tracking pixels). Web beacons are electronic images (also called gifs) that may be used in the ADAPT Services or in emails that help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. For more information about cookies and how to disable them, please see Your Choices below.

Third party cookies:  The use of cookies by third parties you may sign-in from into the ADAPT Services and/or third-party applications, is not covered by our privacy policy. We do not have access or control over such cookies.

Client Specific Information: We store client specific information in strict compliance with our security policy but we DO NOT IN ANY WAY monitor or use that information for any purpose. Client specific information is stored solely for the purpose of making it available to you as a part of your use of the ADAPT Services.

Information We May Collect from Other Sources

We may also obtain information from third parties and combine that with information we collect through the ADAPT Services. For example, we may have access to certain information from a third-party social media service if you create or log into your online account through the service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third-party social media service is in accordance with the authorization procedures determined by the social media service.

 Links to Third Party Websites

We may place links on the ADAPT Services. When you click on a link to a third-party website from ADAPT Services, your activity and use on the linked website is governed by that website’s policies, not by those of ADAPT. We encourage you to visit their websites and review their privacy and user policies.

Our Use of Information

We may use the information we collect about you for a variety of purposes, including to:

  • Provide, operate, maintain, and improve the ADAPT Services;
  • Enable you to access and use the ADAPT Services, including uploading, downloading, collaborating on, and sharing Content and sending emails on your behalf;
  • Send you technical notices, updates, security alerts, and support and administrative messages;
  • Provide and deliver the services and features you request, process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Respond to your comments, questions, and requests and provide customer service and support;
  • Communicate with you about services, features, surveys, newsletters, offers, promotions, contests, and events, and provide other news or information about ADAPT Services, and our select partners;
  • Process and deliver contest or sweepstakes entries and rewards;
  • Monitor and analyze trends, usage, and activities in connection with the ADAPT Services and for marketing or advertising purposes;
  • Investigate and prevent fraudulent transactions, unauthorized access to the ADAPT Services, and other illegal activities;
  • Personalize and improve the ADAPT Services, and provide content, features, and/or advertisements that match your interests and preferences or otherwise customize your experience on the ADAPT Services;
  • Link or combine with other information we receive from third parties to help understand your needs and provide you with better service;
  • Enable you to communicate, collaborate, and share files with users you designate; and
  • For other purposes about which we notify you, including through a notification using ADAPT Services.

Sharing and Disclosure of Information

We will not share personal information about you or any Content with any third parties, except as described in this Privacy Policy, or in connection with the ADAPT Services. Accordingly, we may share personal information about you including as follows:

  • Vendors, Consultants and Other Service Providers: We may share your information with third parties, including third-party vendors, consultants and other service providers, who are working on our behalf and require access to your information to carry out that work, such as to process billing, provide customer support, etc.
  • Compliance with Laws: We may disclose your information to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms of service, (c) to protect the security or integrity of the ADAPT Services, (d) to protect ADAPT Services, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Aggregated or Anonymous Data: We may also share aggregated or anonymous information with third parties that does not directly identify you.

Your Choices in Managing Your Privacy

Account Information & Retention. You may update, correct or delete information about you at any time by logging into your online account and modifying your information or by emailing us at   We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy. If you wish to deactivate your account, please email us at , but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

Promotional and Newsletter Communications. You may opt out of receiving promotional and newsletter emails from ADAPT by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by emailing  with your specific request. If you opt out, we may still send you non-promotional communications, such as security alerts and notices related to your access to or use of the ADAPT Services or those about your online account or our ongoing business relations.

Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies or to prompt you before accepting such a cookie. Please note that, if you choose to remove or reject browser cookies, this could affect the availability or functionality of the ADAPT Services.

California Residents. Under California law, California Residents who have an established business relationship with ADAPT may choose to opt out of ADAPT’s disclosure of personal information about them to third parties for direct marketing purposes. If you choose to opt-out at any time after granting approval email .

Changes to This Policy

We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the “Last Updated” date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). If there are material changes to this Privacy Policy, we will notify you more directly by email or by means of a notice on the home page of the ADAPT website, or other applicable ADAPT Service, prior to the change becoming effective. We encourage you to review our Privacy Policy whenever you access any ADAPT Services to stay informed about our information practices and the ways you can help protect your privacy. Your use of any of the ADAPT Services after the posting of such changes shall constitute your consent to such changes.

Contacting Us

Any questions about this Privacy Policy should be addressed to


© 2019 ADA Platform Technology, LLC